Frequently Asked Questions

We're a development agency for the AI era, based in Muskegon, Michigan. We build custom software, AI features, automation, and websites, and then we look after what we build for as long as you need it.

The building is the part that got easy. What we're really here for is the planning before it and the care after it.

Because getting something to work once is the easy part. Keeping it working is the hard part: when your business changes, when it has real customers and real data in it, when something it depends on changes underneath it.

That takes software that was planned properly in the first place, and someone who is still around to look after it. That's what we do.

Yes. It's why work that used to take months now takes weeks, and why you pay for less of our time than you would have a few years ago.

What AI doesn't do is decide what to build, how it should fit together, or whether the result is right. Experienced developers plan the work, check what's produced, and answer for the outcome.

Everything except development: keeping what we built online, managed, monitored, and supported. Hosting is set up and managed for you as part of it.

There are three levels. Care is $5 a month, Priority is $15 a month, and Dedicated is quoted for each client. The difference between them is how soon you're answered. Building something new or changing what you have is development time, which you can buy on any plan. See the pricing page for the details.

You email us. Requests are answered in order of plan: Dedicated first, then Priority, then Care. Within each plan, whoever has gone longest since they last wrote to us goes first.

That keeps it fair. If you only write when something matters, you are never stuck behind someone who writes ten times a day.

There are two things to pay for. A monthly care plan, from $5 a month, covers looking after what we build. Development time covers building and changing things: $129 an hour, $581 a day, or $2,322 a week. New builds start at one week.

We'll give you an estimate in weeks before any work starts. The pricing page has typical timeframes for common projects.

Most projects are measured in weeks, not months. How many depends on what you need, and we'll give you an estimate before any work starts. The pricing page lists typical ranges for common projects.

We work in weekly cycles, and you can follow progress in your project portal the whole way through.

Yes. Fast, simple sites that are easy to live with are still very much part of what we do.

If you already have a site you're tired of maintaining, WordPress or otherwise, we can move it over and keep your addresses the same so you don't lose your place in search results.

Yes. Every year we take on a few projects for free or at a reduced cost, for nonprofits and community groups in Muskegon and along the Lakeshore. What's covered is decided one organization at a time.

To be considered, tell us your story. The community program page explains how.

Simple: you email us, we talk about what you need, and we give you a plan and an estimate. Once you're on board, you get a project portal where you can track progress, review work, and communicate with us directly. No phone trees, no chatbots. Check out our process page for the full breakdown.

We offer a 100% money-back guarantee. If we can't deliver what we promised, you don't pay. That said, this rarely comes up because we stay in close contact throughout the project — you see progress weekly and can give feedback at every stage, so there are no surprises at launch.